S&H is committed to the privacy of our members. Therefore, S&H is a licensee of the TRUSTe Privacy Program, an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet, by promoting the principles of disclosure and informed consent. We encourage you to read our complete privacy policy.

Will my account information be sold to marketing organizations?

S&H will not rent or sell your name, email address, mailing address, credit card information, or other personal information to anyone without your permission. As with all companies, we must, however, cooperate fully if we are required by law or legal process to provide information about a member.

Will you share my e-mail address with anyone?

S&H will never share, give, rent or sell your email address to anyone without your permission. As with all companies, we must, however, cooperate fully if we are required by law or legal process to provide information about a member.

How can I subscribe or unsubscribe to the receipt of special offers from S&H greenpoints?

With special offer emails from S&H, members get information about special deals, offers and earning opportunities that suit their needs. Members can subscribe or unsubscribe from our email program whenever they would like by simply updating their email preferences. Unsubscribe links are also located at the bottom of each email.

Please note: If you unsubscribe from the greenpoints offer emails, you will still receive transactional email related to your account, including balance updates, order confirmations, and so on.

How do I change my username?

Changing your username is easy. Simply select the Change Username or Password link in the My Account section of the web site, enter your current password, and select a new username. You do not need to change your password during this process, although you have the option.

How do I change my password?

To change your password select the Change Username or Password link in the My Account section of the web site, enter your current password, select a new password, and confirm your selection. You do not need to change your username during this process, although you have the option.

Why do I have to provide a Password Reminder question and answer?

We require that our members provide a password reminder so that we can provide your password if you should ever forget it, without making you retrieve an email. We encourage all members who signed up before 11/05/01 to create a password reminder so that they can utilize this helpful new feature.

How do you remember my username and password?

S&H uses cookies to remember you each time you visit, so that you don't need to continually reenter your username and password. Cookies are a standard Internet technology and are small data files written to your hard drive when you visit a site. They cannot read data off your hard disc or read cookie files created by other sites. To turn this feature off you need only sign out of the site and the cookie will be deleted. To read more on our use of cookies, visit our Privacy Policy.

Why do you need my Date of Birth or Age for enrollment?

We at S&H respect your privacy and use this information for security measures only. You may be asked for your Date of Birth when redeeming your greenpoints for items in the S&H catalog or Travel Rewards program or when activating your account access on greenpoints.com. S&H will not rent or sell your personal information to anyone without your permission. As with all companies, we must, however, cooperate fully if we are required by law or legal process to provide information about a member.